How we work

The UNCT under the leadership of the Resident and Humanitarian Coordinator (RC/HC) ensures inter-agency coordination and decision making at the country level and discusses issues from development and humanitarian assistance within Jordan to issues pertaining to common or shared facilities and services for more efficient operations.

The Office of the UN Resident and Humanitarian Coordinator (RC/HCO) supports the RC/HC and the UN Country Team in their role as One Leader, and in facilitating coordination among the UN agencies to achieve the core elements of the Delivering As One in Jordan, namely: One Leader, One Programme, One Budget, Communicating As One, and Operating As One (UNDG: SOPs for Countries Adopting the Delivering As One Approach).

As the One Leader, “all UNCT members are expected to comply with the UN Charter and Standards of Conduct of International Civil Service.   This includes an expected set of qualities and knowledge, such as inclusiveness, consensus-builder, integrity and ethics, respect and trust, respect for diversity, non-discrimination, freedom from harassment, promotion and protection of human rights and creativity, and also business process standards, such as teamwork, transparency and accountability, participatory management, open communications, timely dissemination of information, quality performance and oversight, and results orientation (Guidance Note on UN Country Team Conduct and Working Arrangements approved by UNDG on 6 February 2014).”

The UNCT works closely with the Government of Jordan and engages the civil society, private sector, bilateral partners, and other partners to deliver results in support of the national development and humanitarian agenda.


The UNCT works together under the umbrella of One Programme, the UN Sustainable Development Framework (UNSDF). While each UN agency implements and executes its programmes and projects in line with agency policies, the agencies cooperate and coordinate the implementation of their programmes and projects to ensure that they are aligned and will contribute to the results committed under the UNSDF. The mechanisms for doing so are the three inter-agency Results Groups aligned with the Result Areas of the UNSDF, namely the:

  • Strengthened Institutions.
  • Empowered People.
  • Opportunities.

Results Groups (RGs) are chaired by a Head of Agency and develop UNSDF High Level Plans which is the listing of the engagement of all UN Agencies at output level for the 3 years (2018-2020). This High-Level Plan serve as the basis for identifying joint programming initiatives and reporting on the UNSDF as a whole. The RG meets on a quarterly basis to assess progress made and provide guidance on implementation of the UNSDF 2018-2022. The RGs report to the UNCT at least on an annual basis.

The Inter-Agency Programme Coordination Team (PCT), composed of Deputies and/or Senior Programme Officers of agencies, is the implementing body of the three RGs and will ensure technical coordination across the three outcomes of the UNSDF 2018-2022. The PCT is responsible for providing oversight to the joint programming initiatives suggested by the RG, promotes standardization in programming, and addresses implementation bottlenecks.

The Joint Implementation Groups (JIGs) will be formed according to the joint programming initiatives identified by the RGs. The JIGs will enable the UN system in Jordan to advance on coherence and coordinate work around the delivery of several of the UNSDF 2018-2022 Outputs. The JIGs will be responsible for annual reporting against the planned targets and indicators in the annual joint workplans and provide inputs to the annual UNSDF 2018-2022 reporting. JIGs will be established continuously throughout the implementation of UNSDF 2018-2022 when a new joint initiative is identified by the RGs.

In addition to the above-mentioned groups the UN agencies coordinate through two other groups to implement the other core elements of Delivering As One , namely the:

  • UN Communication Group (UNCG) towards Communicating As One, is composed of the communications officers and/or focal persons of UN agencies; and,
  • UN Operations Management Team (OMT) towards Operating As One, is composed of the operations officers of UN agencies.

In order to strengthen the UN’s work in human rights and gender, the UNCT has  appointed  Heads of Agency as champions on gender and human rights who has the delegated authority from the UNCT to hold it accountable to adhere and work to promote gender and human rights. In addition, an SDGs champion was appointed who advises the UNCT on more effective and coherent work on the SDGs. The UNCT and champions will be backed-up with the formulation of ad hoc groups, whenever necessary, to assist in the UN’s work on specific deliverables. Finally to support the UNCT to ensure adherence to results-based management (RBM) principles in the management of the UNSDF, especially in monitoring, review, and evaluation, the UNCT will appoint an in-house expert as its RBM Advisor.

There is also the UNSDF 2018-2022 Delivering as One Joint Steering Committee (JSC) which is co-chaired by the Minister of Ministry of Planning and International Cooperation (MOPIC) and the Resident Coordinator. Membership consist of representatives of key line ministries and rotating UNCT members. The JSC has the responsibility for reviewing and guiding the overall direction of the DaO initiative in Jordan with a specific focus on the strategic direction of the UNSDF 2018-2022, providing high-level oversight and support, including deciding on risk mitigation strategies. The JSC meets at least once per year to review and discuss progress made against targets set  in the UNSDF 2018 -2022  and for all pillars of the DaO initiative.